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Customer Satisfaction Survey

Name of person responding to survey:
Course Title:
Course Date:
NHSB Counselor:

Based upon your recent experience during the past workshop, please provide us with your candid assessment. Your input will help us do a better job of serving you. Thank you for your business and for taking time to respond to this survey.

	Completely Agree	Agree	Neutral	Disagree	Completely Disagree
1. NHSB Provides support and services that help me succeed in my home buying experience.
	Completely Satisfied	Satisfied	Neutral	Dissatisfied	Completely Dissatisfied
2. Based upon your recent experience during the past workshop, on an overall basis how satisfied are you with NHSB?

3. With regards to receiving pertinent information regarding home buying, how satisfied are you with NHSB materials?

4. With regards to time, how satisfied are you with the length of workshop?

5. How satisfied are you with the accuracy of information regarding understanding sale contracts?

6. How satisfied are you with receiving how to budget your money from NHSB?

7. How satisfied are you with the fairness and competitiveness of NHSB’s class cost?

8. How satisfied are you with the way in which the materials were delivered by NHSB (paper vs floppy, USB)?

9. How satisfied are you with knowing about the variety of products offered by NHSB?

10. How satisfied are you with the ease and convenience of the workshop from NHSB?

11. Do you feel better prepared for home buying process?

12. How satisfied are you overall with the helpfulness of your:
NNHSB Homeownership Advisor
NHSB speakers

13. Would you recommend this course to others? Yes No

14. Of the items listed below, please check off the five you consider to be the most important priorities for you:

Understanding the home buyer process	Credit Do & Don’ts
Finding a home first (community)	Pre & Post Homeownership Counseling
Know my affordability	Knowledge of incentives & tax credits
Finding a lender	Knowledge & experience of Homeownership Advisor
Budgeting	Delivery of inactive materials

What information do you believe would have been helpful to you as you go through the home buying process?

What is your next step?

What information do you believe would have been helpful to you as you go through Financial Literacy?

How did you hear about this program?

Additional Comments:

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